Returns

Returns and Refund Policy

Visionwerx [SpaBerry] want you to be completely satisfied with every item that you purchase from us and are committed to your satisfaction. Please view the SpaBerry Warranty included in your SpaBerry Packaging received with your SpaBerry or go to warranty.thespaberry.com to view electronically all warranty policies.

Damaged Products

If damage does occur, please review our policies below:

Outside Damage to Package Only

If you receive a package with obvious damage to the outside of the box or packaging but believe the item inside is intact, please make written note of this with the courier when signing for your package. If there is no mention made of external damage to the box or packaging, to the shipping/courier company at the point of delivery, recourse would be prohibited.

Damage to Package and Contents

Should a package appear to be significantly damaged, please refer to the delivery rufusal policies of the shipping/courier company delivering the product.

Damage to Contents Only

If your intact package is found to hold damaged contents, DO NOT throw away the original packaging.

For any of the previous scenarios please follow these damage reporting instructions:

For your records, take photos of damage to product & photos of any damage to packaging. Proceed to http://damage.thespaberry.com and fill out our damage report form.

In the event that it is found that your product requires replacement, please note that your original product lead time may apply for a replacement.

Refunds will only be issued once the original package is received back in our warehouse Visionwerx [SpaBerry] reserves the right to refuse or issue a refund/replacement item in the event that the item is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear.